Refund Policy

Black and Mobile does not accept returns of food once it was delivered. Once you place an order, there are no debit/credit refunds. All refunds will be  done so via store credit. 

Additional non-returnable items: 
- Gift cards  

Never received your food

Once a Black and Mobile driver picks your food up from the restaurant, they will be en route to your drop off location. Once the driver is 5 minutes away, you will get a notification via text stating the following:

(Driver name) is arriving with your order! You have 8 minutes to get your food once they arrive or the driver is allowed to proceed to their next order and you will NOT BE REFUNDED. 

The driver will call, text, knock on the door if applicable, and ring the doorbell if applicable. They will then contact the dispatchers stating they can not get in contact with you. Our team will then reach out via text, email, and we will give you a phone call. After 2 minutes, which is a total of 10 minutes, the driver can leave and you will not be reimbursed from Black and Mobile unless the restaurant that you ordered from confirms the refund.

Food is damaged

Black and Mobile will never open the bag and rearrange items or cover them with plastic wrap to make them travel better. This is the restaurant's responsibility and all Black and Mobile drivers will pick the food up and hand it to you as they were given it. If an item is damaged and we can confirm the issue was on our end, we will reimburse you via store credit. 

Late or missing refunds (if applicable)

Black and Mobile does not charge your card until the order is placed with the restaurant. If your order is canceled before the restaurant receives it, then your card was never charged so there would be no need for a refund. 

Please give the 'Pending' transaction to fall off.

If your order was called in successfully, and there was an item that was missing or damaged, you will be credited with the amount via store credit. An example of this is if you were missing an item that cost $15, we will send you a $15 gift card in replace of that item.

If you have any questions please contact us at support@blackandmobile.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.